For destinations, an Experience Assessment can be delivered either on a standalone basis, or as part of a larger food tourism strategy. If time or budget are an issue, choose smaller pieces of work like the Assessment and build from there.
Your best products and experiences may seem obvious to you, but visitors and guests may never see what you see. We follow a real Customer Journey through pre-/on-/post-trip or purchase, and give you our recommendations of areas in need of your attention.
A USP (or Unique Selling Point) can be many different types of things. It might not even be one of your food/drink products. We'll assess your culinary strengths and help you focus on what matters. So you can focus on what matters to your visitors or customers.
Have you ever wondered how bloggers can write about a destination or business they have never visited? It's the same for food and beverage assessments. We don't just read reports. We actually visit your destination or business as a real food- or beverage-loving traveler.
Our Assessment criteria are provided on a simple 1 to 100 scoring system that is universally understood. This also means you can compare performance over time to see how much you have improved.
Unlike more comprehensive tourism feasibility assessments, which can be expensive and bulky reports, we are laser-focused on your visitors' or customers' experience with food and beverage. It's what we know best.
In addition to the written report, we provide photo, video and audio captures as required to backup our claims and recommendations. No empty claims. You'll have the evidence in hand.
Jordan is a fantastic destination. It features plenty of history and culture, including a noteworthy culinary culture. Yet getting travelers to visit is a challenge due to the country's location next to other popular tourist destinations. Jordanians often joke that their country is the quiet kid on a noisy block.
Working with the Jordanian Ministry of Tourism and the US Agency for International Development (USAID), we performed a full week site inspection of the country's primary visitor areas, including Amman, the Dead Sea, Petra, Wadi Rum and Aqaba. We cataloged the food and beverage experiences everywhere we visited, looking for opportunities how the food and beverage experiences could be improved.
We presented our findings as a critical part of a conference for Jordan's tourism and hospitality stakeholders, which included destination marketers, NGOs and business owners. These stakeholders took their learnings and folded them into their own business and destination planning.
The V&A Hotel is located on Cape Town's popular waterfront harbor. There are a lot of hotels in the area, and competition is high. The hotel needed to know how visitors perceived the food and beverage experience offered by the hotel so that it could increase its competitiveness as needed.
We posed as guests staying at the hotel property. While our activities were what some call "mystery shopping" our focus was 100% on the food and beverage experiences offered by the hotel. Over a two-day say, we assessed dining in the hotel's two restaurants, as well as room service, room mini-bar, welcome amenity, and poolside food/beverage service. We evaluated food and beverage presentation, quality, choice and service.
We delivered a final assessment which outlined our recommendations for improvement. For example, room service breakfast for one included enough food for three people, a huge cost to the hotel.
We founded the food travel trade industry in 2001. Since then, we have been recognized as the world’s leading authority in food and beverage tourism. We are our industry’s #1 advocate.
Our Association proudly demonstrates 20 years of dedication to, and thought leadership in, the food and beverage tourism industry.
We have already collaborated on nearly 500 diverse food travel projects and initiatives around the world.
We have empowered all kinds of businesses, entrepreneurs, media, NGOs and governments to leverage the power of food tourism.
Drawing on our years of experience, we know exactly how to help you and your unique food or beverage tourism situation.
Simply put, you benefit from working with the food tourism industry's best.